Digital Dudes is an online marketplace for IPTV plans, AI services, digital gift cards, and game top-ups at competitive prices, with manual payment verification, secure delivery, and human support.
Digital Dudes is a trusted store for IPTV plans, AI services, gift cards, and game top-ups. Browse the shop, pay with Khalti or bank transfer, upload proof at checkout, and receive your order in your dashboard and email after verification.
1.2 Do I need an account?
Yes. A free account is required to checkout, track orders, view delivery details, redeem coupons, earn points, and contact support. Your order history and subscription credentials stay saved in your dashboard.
1.3 How do I buy a subscription?
Go to Shop, select a product and plan, and add it to cart. At checkout, enter any required details, choose Khalti or bank transfer, complete the payment, upload a clear screenshot as proof, and place your order. We verify payment and deliver your subscription once approved.
2.1 How do I receive my subscription after payment?
After payment is approved, your login details, voucher code, or activation instructions appear in Buy History and are sent to your registered email. Open the order page to view credentials and any setup steps listed for that product.
2.2 How long does delivery take?
Instant-delivery products are sent shortly after payment approval. Items marked for manual activation may take up to 24 hours. You will receive an email when your order status changes to delivered, and you can track progress anytime in Buy History.
2.3 Where can I track my order?
Sign in and open Buy History from your dashboard. Each order shows payment status (pending, approved, or rejected), delivery progress, and a link to view your subscription details once fulfilled.
2.4 Can I renew when my plan expires?
Yes, for most products. Visit the same product page, choose your preferred plan length, and place a new order. Renewal availability and pricing are listed on each product — you do not need a separate renewal button.
3.1 Which payment methods do you accept?
We accept Khalti and bank transfer. Select your preferred method at checkout to see the payment ID or bank account details and the exact amount to pay. Only payments matching your order total will be approved.
3.2 How do I upload payment proof?
During checkout, after choosing Khalti or Bank Transfer, complete the payment in your wallet or banking app. Then upload a clear screenshot showing the transaction ID, amount, and date in the payment dialog before submitting your order.
3.3 Why is my payment still pending?
All payments are reviewed manually for security. Pending means our team is verifying your screenshot or waiting for a valid proof. If approval takes longer than expected, open Feedback with your order number — avoid placing duplicate orders.
4.1 Are these official subscriptions?
Yes. We work with verified suppliers and sell authorized digital products. Every listing shows delivery type, plan duration, region or usage rules, and warranty coverage so you know exactly what you are buying.
4.2 What types of products do you sell?
We offer IPTV plans, AI service subscriptions, digital gift cards, and game top-ups. Delivery formats vary by product, including manual activation, account access, or redeemable voucher codes. Always read the product description before purchase.
4.3 What if my subscription stops working?
Contact us within the warranty period listed on the product page. Open Feedback, select the relevant category, share your order number and what went wrong. We will diagnose the issue and provide replacement, re-activation, or guidance where eligible.
5.1 How do coupons work?
Apply a valid coupon code at checkout to reduce your order total, or redeem available coupons from the Coupon section in your dashboard. Each coupon has its own rules — minimum order value, eligible products, and expiry date.
5.2 What are points?
Points are rewards you earn from qualifying purchases and platform activities. View your balance and redemption options in the Points section of your dashboard. Redeem points for discounts or perks where available.
5.3 How does the referral program work?
Share your unique referral link from Invite for Coupons in your dashboard. When friends sign up and meet the program requirements, you unlock coupon rewards. Track your invites and earned rewards on the same page.
6.1 How do I contact support?
We are available 24/7. Use the Contact page for email and WhatsApp. For order-related help, sign in and open Feedback — tickets keep your conversation and order details in one place.
6.2 How do I open a support ticket?
Sign in, go to Feedback, and click New Ticket. Choose a classification (delivery, payment, login, KYC, etc.), describe your issue clearly, and include your order number if applicable. Reply in the thread until the ticket is marked resolved.
6.3 What is your refund policy?
Digital orders are generally final once delivered and credentials are revealed. Refunds are reviewed only in limited cases — such as failed delivery, invalid credentials we cannot replace, or duplicate charges. Report issues within 24 hours of delivery. See our Refund Policy page for full terms.